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    Case study 03 · Answers and reference pages

    One shared set of answers for new patient appointments

    Day to day with new patient appointments, one reference now serves callers, visitors and new staff alike. Routine explanations live on the page; judgment calls remain with the people responsible for them.

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    The story

    Whereitstarted,andwhat we changed

    Three stations, in the order the practice lived them. The first two are the practice's description of the old way; the third is the build.

    1. Station 01

      Starting point

      Nobody had written the new patient appointments answers down. Staff relied on memory, and the small differences between versions went unnoticed until a customer pointed them out.

    2. Station 02

      The problem

      For new patient appointments, knowledge existed but circulated poorly: buried in threads, uneven between staff, and invisible to anyone visiting the site.

    3. Station 03

      What we built

      The team sorted the questions that arrive again and again into a short FAQ about new patient information and reception hours. Each answer was reviewed by the person who owns that topic, with situation-specific queries pointed toward a direct conversation.

    Features used

    4partsofthepackage,put to work

    Each one links to the page that explains how it works on every site we build.

    Timeline

    20 working days, counted from content approval

    20 working days after content approval, including staff review and handover.

    Across all 20 case studies, builds ran from 10 to 25 working days after approval. The bar is drawn to that scale.

    Live demo

    Want this fixed on your own site?

    A 30-minute walk-through of the site you would get, with the answers and reference pages set up the way your front desk works.

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    What changed

    Day to day with new patient appointments, one reference now serves callers, visitors and new staff alike. Routine explanations live on the page; judgment calls remain with the people responsible for them.

    They began by asking for the questions we genuinely receive about new patient appointments. The finished page reads like our own answers, tidied up and without the repetition.
    Frederick RichfieldReception team leadCity center dental surgery, Albuquerque, New Mexico

    Answers

    Questionsaboutthis case study

    How long did this project take for the city center dental surgery?

    20 working days after content approval, including staff review and handover. The clock starts when the practice approves the content, so the build never waits on a draft nobody has signed off.

    Which parts of the build did this case use?

    Staff-reviewed FAQ, Topic grouping, Named content owner, Contact links for individual questions. Each one is listed above with a link to the part of the package that carries it.

    Why is the practice not named?

    The practice agreed to share the work and their words on the condition that the business stays anonymous. You see the practice type, the region and the team size, and the quote is attributed to Frederick Richfield, reception team lead, by name and role.

    Could our practice get the same thing?

    Very likely, because this is the kind of work every plan is built around. Plans start at $137 a month with the $797 build fee invoiced only after launch. Book a demo and we show you how it would look and route on your own site before you commit to anything.

    More answers on the full FAQ page, or email us and a person replies within one working day.

    Next step

    Seewhatyour first messagecouldlooklike.

    From $137 a month, live in 7 days, and nobody at the practice ever logs into anything.

    Book a demohello@getdentalwebsite.com