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    Case study 09 · Answers and reference pages

    One approved version of the new patient appointments facts

    For new patient appointments, the business maintains one reference and checks the rest against it. Contradictions have nowhere left to hide.

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    The story

    Whereitstarted,andwhat we changed

    Three stations, in the order the practice lived them. The first two are the practice's description of the old way; the third is the build.

    1. Station 01

      Starting point

      Over the years, new patient appointments facts had been copied onto page after page. Updates reached whichever versions someone remembered.

    2. Station 02

      The problem

      Day to day with new patient appointments, staff had to ask which page a caller was reading before daring to answer. Correcting one section never guaranteed the other versions had been found.

    3. Station 03

      What we built

      The facts about new patient information and reception hours now live in one maintained reference. Ownership, a review schedule and a checklist of affected pages are part of the handover.

    Features used

    4partsofthepackage,put to work

    Each one links to the page that explains how it works on every site we build.

    Timeline

    10 working days, counted from content approval

    10 working days after content approval, including staff review and handover.

    Across all 20 case studies, builds ran from 10 to 25 working days after approval. The bar is drawn to that scale.

    Live demo

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    A 30-minute walk-through of the site you would get, with the answers and reference pages set up the way your front desk works.

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    What changed

    For new patient appointments, the business maintains one reference and checks the rest against it. Contradictions have nowhere left to hide.

    Our new patient appointments information contradicted itself so often I checked nothing. Having one source of truth changes that.
    Alfred PickeringPractice administratorMulti-surgery family dental practice, Durham, North Carolina

    Answers

    Questionsaboutthis case study

    How long did this project take for the multi-surgery family dental practice?

    10 working days after content approval, including staff review and handover. The clock starts when the practice approves the content, so the build never waits on a draft nobody has signed off.

    Which parts of the build did this case use?

    Content inventory, Consolidated reference, Review schedule, Change checklist. Each one is listed above with a link to the part of the package that carries it.

    Why is the practice not named?

    The practice agreed to share the work and their words on the condition that the business stays anonymous. You see the practice type, the region and the team size, and the quote is attributed to Alfred Pickering, practice administrator, by name and role.

    Could our practice get the same thing?

    Very likely, because this is the kind of work every plan is built around. Plans start at $137 a month with the $797 build fee invoiced only after launch. Book a demo and we show you how it would look and route on your own site before you commit to anything.

    More answers on the full FAQ page, or email us and a person replies within one working day.

    Next step

    Seewhatyour first messagecouldlooklike.

    From $137 a month, live in 7 days, and nobody at the practice ever logs into anything.

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