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    Case study 14 · Inquiry forms and follow-up

    New patient appointments forms that forgive mistakes

    With new patient appointments, submission failures are now minor detours. The form's behavior matches what visitors always assumed it did.

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    The story

    Whereitstarted,andwhat we changed

    Three stations, in the order the practice lived them. The first two are the practice's description of the old way; the third is the build.

    1. Station 01

      Starting point

      The new patient appointments form's labels vanished as you typed, and its only error message accused without specifying.

    2. Station 02

      The problem

      When it comes to new patient appointments, visitors could not tell which answer needed fixing. Trying again sometimes wiped information they had already entered correctly.

    3. Station 03

      What we built

      The rebuilt form labels everything persistently and reports errors in place. Nothing valid is lost on retry, visit reason, preferred day and callback details are requested, and optional fields say so.

    Features used

    5partsofthepackage,put to work

    Each one links to the page that explains how it works on every site we build.

    Timeline

    15 working days, counted from content approval

    15 working days after content approval, including staff review and handover.

    Across all 20 case studies, builds ran from 10 to 25 working days after approval. The bar is drawn to that scale.

    Live demo

    Want this fixed on your own site?

    A 30-minute walk-through of the site you would get, with the inquiry forms and follow-up set up the way your front desk works.

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    What changed

    With new patient appointments, submission failures are now minor detours. The form's behavior matches what visitors always assumed it did.

    We tried to break the new patient appointments form and it handled it gracefully. It named the problem and preserved our answers.
    Tobias TrelawneyPatient care coordinatorDenture and prosthetics dental practice, Cedar Rapids, Iowa

    Answers

    Questionsaboutthis case study

    How long did this project take for the denture and prosthetics dental practice?

    15 working days after content approval, including staff review and handover. The clock starts when the practice approves the content, so the build never waits on a draft nobody has signed off.

    Which parts of the build did this case use?

    Persistent labels, Inline errors, Retained field values, Keyboard focus, Optional-field labels. Each one is listed above with a link to the part of the package that carries it.

    Why is the practice not named?

    The practice agreed to share the work and their words on the condition that the business stays anonymous. You see the practice type, the region and the team size, and the quote is attributed to Tobias Trelawney, patient care coordinator, by name and role.

    Could our practice get the same thing?

    Very likely, because this is the kind of work every plan is built around. Plans start at $137 a month with the $797 build fee invoiced only after launch. Book a demo and we show you how it would look and route on your own site before you commit to anything.

    More answers on the full FAQ page, or email us and a person replies within one working day.

    Next step

    Seewhatyour first messagecouldlooklike.

    From $137 a month, live in 7 days, and nobody at the practice ever logs into anything.

    Book a demohello@getdentalwebsite.com