The story
Whereitstarted,andwhat we changed
Three stations, in the order the practice lived them. The first two are the practice's description of the old way; the third is the build.
Station 01
Starting point
The sedation and anxious-patient dental practice relied on a plain email link for new patient appointments. Messages turned up with no shared format and rarely enough detail to reply in one attempt.
Station 02
The problem
Day to day with new patient appointments, staff spent their first reply asking for information that should have arrived with the inquiry. Under pressure, that extra step became an overnight delay.
Station 03
What we built
A structured form now captures visit reason, preferred day and callback details. Staff notifications arrive in one consistent layout with the inquiry type flagged, and the sender sees that the next step is an appointment callback from the reception team.