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    Case study 04 · Inquiry forms and follow-up

    What happens after a new patient appointments inquiry is sent

    When it comes to new patient appointments, the reassurance traffic has moved onto the page. Staff time goes into answering inquiries instead of confirming they exist.

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    The story

    Whereitstarted,andwhat we changed

    Three stations, in the order the practice lived them. The first two are the practice's description of the old way; the third is the build.

    1. Station 01

      Starting point

      The new patient appointments form's only response was to reload the homepage. Senders were left to assume the message had gone somewhere.

    2. Station 02

      The problem

      With new patient appointments, some people sent the same request twice, and others rang to check it had arrived. Staff lost time merging duplicates and reassuring callers instead of responding.

    3. Station 03

      What we built

      Each submission is met with a summary page explaining the next step toward an appointment callback from the reception team. The accompanying email tells the sender how to fix a mistake and when the team normally replies.

    Features used

    4partsofthepackage,put to work

    Each one links to the page that explains how it works on every site we build.

    Timeline

    25 working days, counted from content approval

    25 working days after content approval, including staff review and handover.

    Across all 20 case studies, builds ran from 10 to 25 working days after approval. The bar is drawn to that scale.

    Live demo

    Want this fixed on your own site?

    A 30-minute walk-through of the site you would get, with the inquiry forms and follow-up set up the way your front desk works.

    Book a demo

    What changed

    When it comes to new patient appointments, the reassurance traffic has moved onto the page. Staff time goes into answering inquiries instead of confirming they exist.

    People asking about new patient appointments now know their message landed and what follows. Guessing has been designed out of it.
    Maurice CollingwoodFront office managerGeneral and periodontal dental practice, Provo, Utah

    Answers

    Questionsaboutthis case study

    How long did this project take for the general and periodontal dental practice?

    25 working days after content approval, including staff review and handover. The clock starts when the practice approves the content, so the build never waits on a draft nobody has signed off.

    Which parts of the build did this case use?

    Confirmation page, Acknowledgment email, Correction contact, Opening-hours guidance. Each one is listed above with a link to the part of the package that carries it.

    Why is the practice not named?

    The practice agreed to share the work and their words on the condition that the business stays anonymous. You see the practice type, the region and the team size, and the quote is attributed to Maurice Collingwood, front office manager, by name and role.

    Could our practice get the same thing?

    Very likely, because this is the kind of work every plan is built around. Plans start at $137 a month with the $797 build fee invoiced only after launch. Book a demo and we show you how it would look and route on your own site before you commit to anything.

    More answers on the full FAQ page, or email us and a person replies within one working day.

    Next step

    Seewhatyour first messagecouldlooklike.

    From $137 a month, live in 7 days, and nobody at the practice ever logs into anything.

    Book a demohello@getdentalwebsite.com