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    Case study 08 · Answers and reference pages

    New patient appointments details, readable at last

    When it comes to new patient appointments, answers are shared as links to exact sections. Reading happens on whatever device the visitor holds, and paper remains an option rather than a requirement.

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    The story

    Whereitstarted,andwhat we changed

    Three stations, in the order the practice lived them. The first two are the practice's description of the old way; the third is the build.

    1. Station 01

      Starting point

      The new patient appointments reference lived in a document built for a printer. Anyone opening it on a phone faced a wall of tiny type.

    2. Station 02

      The problem

      With new patient appointments, no section could be linked, quoted or checked on a phone. The information was good; its container made it useless.

    3. Station 03

      What we built

      Content about new patient information and reception hours now lives in clearly headed page sections. Anchor links point to individual answers, and a printable summary remains for anyone who wants a copy.

    Features used

    4partsofthepackage,put to work

    Each one links to the page that explains how it works on every site we build.

    Timeline

    25 working days, counted from content approval

    25 working days after content approval, including staff review and handover.

    Across all 20 case studies, builds ran from 10 to 25 working days after approval. The bar is drawn to that scale.

    Live demo

    Want this fixed on your own site?

    A 30-minute walk-through of the site you would get, with the answers and reference pages set up the way your front desk works.

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    What changed

    When it comes to new patient appointments, answers are shared as links to exact sections. Reading happens on whatever device the visitor holds, and paper remains an option rather than a requirement.

    For new patient appointments, we had solid information trapped in a file nobody wanted to open on a phone. As pages, it finally gets read.
    Fawzia BaghdadiOffice managerChildren's dental practice, Stamford, Connecticut

    Answers

    Questionsaboutthis case study

    How long did this project take for the children's dental practice?

    25 working days after content approval, including staff review and handover. The clock starts when the practice approves the content, so the build never waits on a draft nobody has signed off.

    Which parts of the build did this case use?

    HTML reference pages, Descriptive headings, Section links, Printable summary. Each one is listed above with a link to the part of the package that carries it.

    Why is the practice not named?

    The practice agreed to share the work and their words on the condition that the business stays anonymous. You see the practice type, the region and the team size, and the quote is attributed to Fawzia Baghdadi, office manager, by name and role.

    Could our practice get the same thing?

    Very likely, because this is the kind of work every plan is built around. Plans start at $137 a month with the $797 build fee invoiced only after launch. Book a demo and we show you how it would look and route on your own site before you commit to anything.

    More answers on the full FAQ page, or email us and a person replies within one working day.

    Next step

    Seewhatyour first messagecouldlooklike.

    From $137 a month, live in 7 days, and nobody at the practice ever logs into anything.

    Book a demohello@getdentalwebsite.com