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    Case study 16 · Approvals and handover

    Recorded approvals for new patient appointments changes

    When it comes to new patient appointments, approval and publication now refer to one recorded version. The follow-up email chains that used to accompany every edit have largely disappeared.

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    The story

    Whereitstarted,andwhat we changed

    Three stations, in the order the practice lived them. The first two are the practice's description of the old way; the third is the build.

    1. Station 01

      Starting point

      Changes to the new patient appointments page were requested through informal messages, often without identifying the exact wording that needed replacing.

    2. Station 02

      The problem

      With new patient appointments, requests meant different things to different people. Approval happened in principle, then publication happened in practice, and the two did not always match.

    3. Station 03

      What we built

      Every change is captured as one brief record: where, from what, to what, approved by whom. Updates concerning new patient information and reception hours follow the identical route.

    Features used

    4partsofthepackage,put to work

    Each one links to the page that explains how it works on every site we build.

    Timeline

    25 working days, counted from content approval

    25 working days after content approval, including staff review and handover.

    Across all 20 case studies, builds ran from 10 to 25 working days after approval. The bar is drawn to that scale.

    Live demo

    Want this fixed on your own site?

    A 30-minute walk-through of the site you would get, with the approvals and handover set up the way your front desk works.

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    What changed

    When it comes to new patient appointments, approval and publication now refer to one recorded version. The follow-up email chains that used to accompany every edit have largely disappeared.

    Approving a new patient appointments change now means reading the old line and the new line. I see exactly what will appear before it does.
    Rosemary AtwoodClinical administratorFull-service family dental surgery, Provo, Utah

    Answers

    Questionsaboutthis case study

    How long did this project take for the full-service family dental surgery?

    25 working days after content approval, including staff review and handover. The clock starts when the practice approves the content, so the build never waits on a draft nobody has signed off.

    Which parts of the build did this case use?

    Structured change request, Named approver, Before-and-after preview, Publication check. Each one is listed above with a link to the part of the package that carries it.

    Why is the practice not named?

    The practice agreed to share the work and their words on the condition that the business stays anonymous. You see the practice type, the region and the team size, and the quote is attributed to Rosemary Atwood, clinical administrator, by name and role.

    Could our practice get the same thing?

    Very likely, because this is the kind of work every plan is built around. Plans start at $137 a month with the $797 build fee invoiced only after launch. Book a demo and we show you how it would look and route on your own site before you commit to anything.

    More answers on the full FAQ page, or email us and a person replies within one working day.

    Next step

    Seewhatyour first messagecouldlooklike.

    From $137 a month, live in 7 days, and nobody at the practice ever logs into anything.

    Book a demohello@getdentalwebsite.com